Help Center
How can we help?
Sentinel Kids works across supported iOS, Android, web, Windows, Chrome, and other supported environments. Use our guides to connect all your family's devices.
Setup Guides
New to Sentinel Kids? Follow our step-by-step setup guides to connect devices and configure parental controls. Each guide covers connecting your child's device, setting web filtering and screen time rules, and checking alerts from your parent dashboard.
Quick Fixes
Billing & Plans
Manage your subscription, payment method, renewal, or billing information through your Sentinel Kids account or the applicable app-store/payment provider. After a paid subscription expires, paid monitoring features stop. SOS alerts and Family Chat stay available as safety features until the child device is unlinked or the account is deleted.
Sync Issues
Fixing 'Device Offline' status, troubleshooting VPN tunnels, and force-syncing category updates.
Direct Support
Contact our support team. Our support team will respond as soon as reasonably possible. If you cannot find an answer in the guides, open a support ticket and describe the problem so we can look into your account.